On-Demand Integrations Support (2 Week Coverage)
This service provides short-term coverage for existing integrations to ensure operational data continues to flow correctly between systems. It is designed to support incident response, error resolution, and day-to-day integration stability during admin PTO, staffing transitions, or periods of operational risk.
This service provides short-term coverage for existing integrations to ensure operational data continues to flow correctly between systems. It is designed to support incident response, error resolution, and day-to-day integration stability during admin PTO, staffing transitions, or periods of operational risk.
Stability Coverage (10 hrs / week)
Who this is for
Teams with generally stable integrations
Admin or integration owner on short PTO
Low daily volume, few known issues
Teams that want someone monitoring and available
Why they should invest
Prevents small integration errors from escalating
Avoids manual workarounds when someone is unavailable
Ensures issues are caught and handled quickly if they arise
Our goal with this level
Act as a safety net for existing flows
Step in only when errors occur
Leave integrations untouched if everything is running correctly
Continuity Coverage (20 hrs / week) — Recommended
Who this is for
Teams in a transition phase
Integration owner leaving or newly hired
Hiring in progress
Moderate integration noise or recurring errors
Ops and finance rely heavily on synced data
Why they should invest
Ensures same-day response to failed flows
Reduces manual intervention for ops and CS teams
Maintains reliable data movement during uncertainty
Our goal with this level
Maintain consistent data flow between systems
Absorb integration-related questions and incidents
Prevent small failures from becoming operational blockers
This level is about keeping the machine running smoothly.
Critical Coverage (30 hrs / week)
Who this is for
Revenue-critical or high-volume integrations
Known instability or frequent flow failures
Close periods, launches, or peak sales windows
Teams that cannot afford data delays or sync errors
Why they should invest
Faster investigation and recovery
Reduced risk of revenue, fulfillment, or reporting issues
Clear ownership during high-pressure periods
Our goal with this level
Serve as the primary integration backstop
Keep data flowing correctly under load
Stabilize integrations enough to exit cleanly
This level is about risk reduction, not expansion.
Not sure which coverage level you need?
Schedule a free strategy call to walk through your situation or continue reading for full delivery details.
Deliverables | What You Get
Frequently Asked Questions
Still have questions? Take a look at the FAQ or reach out anytime. If you’re feeling ready, go ahead and checkout.
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On-Demand Celigo Support provides short-term coverage for existing integrations to ensure operational data continues to flow correctly between systems (NetSuite, marketplaces, 3PLs, etc.).
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This service focuses on:
Failed flow investigation and recovery
Error resolution for existing integrations
Controlled re-runs and retries
Fixing mapping or logic issues when they block operations
Authentication, connection, or API-related failures
The goal is to restore correct behavior as quickly and safely as possible.
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An issue is considered operational if it:
Blocks orders, fulfillments, invoices, or inventory updates
Causes incorrect data to sync
Forces teams into manual workarounds
Creates recurring production errors
If revenue, fulfillment, or finance is impacted, it’s in scope.
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This service does not include:
Net-new integrations or flows
Adding new data domains (returns, refunds, etc.)
Proactive optimization or performance tuning
Integration re-architecture
Historical backfills or reconciliations
These are handled as fixed-scope projects.
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Coverage levels scale availability, not scope.
Stable systems or short PTO → lighter coverage
Transitions or moderate noise → standard coverage
High-risk periods → higher coverage
We’re happy to help you choose the right level during a fit check.
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No. If integrations are stable and running correctly, we do not make changes. This service is reactive by design.
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Yes. A common use case is coverage during PTO or staffing transitions, where teams want someone experienced monitoring and responding to issues if they arise.
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The difference between coverage levels is availability, not scope.
Level 1 (Stability Coverage) is best for calm systems or short PTO coverage, where the goal is to have experienced support available if something breaks.
Level 2 (Continuity Coverage) provides more consistent, day-to-day availability during transitions or moderate operational noise.
Level 3 (Critical Coverage) is designed for high-risk periods where faster response and higher availability are required to protect operations.
All levels focus on maintaining operational continuity. None include proactive enhancements or new system builds.
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Most engagements run 2–8 weeks, depending on your situation. The service is intentionally time-bound.
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Pricing is based on weekly coverage levels at a standard hourly rate of $105 for the first four weeks. If coverage extends beyond four weeks—such as during longer hiring or transition periods—the hourly rate is reduced to $90 per hour for the remaining duration.
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An audit is proactive and advisory.
On-Demand Support is reactive and operational, focused on keeping systems running in real time. -
We document:
Any issues encountered
Actions taken
Items to watch going forward
Then we hand off cleanly to your team or incoming owner.
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They are offered as separate services for clarity, but can be combined if both domains require coverage during the same period.